DASAR PRIVASI
Welcome to Sistem Pengurusan Pejabat Cawangan (SPPC), an application designed for the Dewan Bandaraya Kuala Lumpur (DBKL) to efficiently handle municipal issues across 11 DBKL branch offices. Dewan Bandaraya Kuala Lumpur (DBKL) has 11 branch offices across the Federal Territory, each covering one of the 11 parliamentary areas. These branches are the primary link between the community and DBKL for managing municipal issues. By using SPPC, you agree to the terms outlined in this privacy and disclaimer policy.
1. General Information
SPPC Purpose: SPPC provides information on coordinating and holding social programs, removing illegal advertisements, managing community complaints and inquiries, monitoring area cleanliness, and maintaining drains, allowing users to easily access this information anytime, anywhere. The application is designed for internal use by DBKL staff only. Registration or account creation for external applicants can be done through the web application. For DBKL staff, accounts are created by the admin of each branch through the web application, allowing staff to access the application using the credentials provided to them.
2. Privacy Policy
Your Privacy
a. Information Collection
i. The application (SPPC) may request the following permissions:
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Location: The requested location permissions (approximate and precise) directly correspond to the collection of location data.
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Camera: The camera permission enables the application to take photos.
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Receive data from the Internet, view network connections, and full network access: These permissions are necessary for the application to communicate with servers and retrieve data, including potentially personal information.
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Run at startup: This permission allows the application to start automatically when the device boots up, potentially accessing data like files and documents.
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Control vibration: This permission is likely for providing haptic feedback, but it does not directly relate to data collection.
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Prevent the device from sleeping: This permission keeps the application running in the background, potentially accessing data like location or network information.
ii. The application (SPPC) collects the following data:
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Files and documents.
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Photos and videos.
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Personal information (name, email address, user IDs, address, phone number).
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Location (both approximate and precise).
b. Information Sharing
This application uses several third-party services provided by Google, including Places API, Maps Javascript API, Maps Static API, Firebase Cloud Messaging API, Firebase Installations API, and Geocoding API. These services are utilized to enhance the application's functionality and performance.
c. Data Collection and Usage
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Location Services: SPPC m1ay use your device's location services to facilitate area monitoring and site visits as part of the issue request application process. By using the app, you consent to the collection and use of your location data. We do not guarantee the accuracy of the location-based information provided.
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User Consent: By using the features of our application that involve the API as listed above, you consent to the collection and use of this data as described in this privacy policy.
3. Opt-Out Rights
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Users can stop all collection of information by the application easily by uninstalling it. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
4. Technical Issues
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App Availability: SPPC is provided on an "as is" and "as available" basis. We do not guarantee that the app will be uninterrupted, error-free, or free from viruses and other harmful components. We are not liable for any technical issues, including compatibility problems with your device or connectivity issues.
5. Liability
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Limitations: To the fullest extent permitted by law, SPPC, its developers, affiliates, and partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of your use or inability to use the application, even if we have been advised of the possibility of such damages.
6. Data Security
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Protection Measures: We are committed to protecting your privacy and ensuring that your data is secure. The latest technology, including data encryption, is used to protect submitted data, and compliance with strict security standards is applied to prevent unauthorized access.
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Storage Security: All electronic storage and personal data transmission are protected and stored using appropriate security technology.
7. User Responsibility
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Conduct: Users are responsible for their conduct while using the application. Any misuse, unlawful activity, or violation of local regulations while using SPPC may result in suspension or termination of your access to the application.
8. Changes to This Policy
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Policy Modifications: We reserve the right to modify this privacy and disclaimer policy at any time. Any changes will be effective immediately upon posting the updated policy on our website or within the application. Your continued use of the application after any modifications constitutes your acceptance of the updated policy.
This privacy policy is effective as of 12/09/2024
Your Consent
By using SPPC, you acknowledge that you have read, understood, and agreed to this privacy and disclaimer policy.
Contact Us
If you have any questions or concerns about this privacy and disclaimer policy, please contact us via email at dbkl@dbkl.gov.my.